Markham, ON, Canada, June 10, 2003 - Enghouse Systems Limited (TSX:ESL) is pleased to announce the release of CopperWORKS and NetWORKS ISP, the copper and Inside Plant components of the NetWORKS 3.1 product portfolio. CopperWORKS and NetWORKS ISP constitute Enghouse's continued expansion of its integrated NetWORKS product portfolio.

Enghouse developed a commercial off-the-shelf solution, NetWORKS, to meet the challenges that communication companies such as Utility Telecoms, Municipal Telecoms, and Independent Telecoms are faced with in today's new market reality. Companies require organizational and information systems that provide continuous improvement in service quality, operational efficiency, network management, and data accessibility. Companies involved in the communication industry are confronted with a number of business issues including keeping a strong competitive position, protecting or replacing legacy systems, reducing operating costs while improving customer service and maintaining a high level of customer satisfaction. Key business drivers such as deregulation, liberalization, adopting industry best practices, and increased customer expectations all drive the need to implement systems responsive to meeting these challenges. NetWORKS continues to expand in capability to address the needs of these companies.

NetWORKS lets network operating companies modularly structure their network and facility management and control systems to meet their specific operating needs by adding NetWORKS capabilities, such as Structures Management, Work Order Management, FiberWORKS, CopperWORKS, CoaxWORKS, and NetWORKS ISP as required.

This data may reside in a number of formats within the client organization. These formats can span from paper maps, text based files, Excel spread sheets, MS Access, ESRI shape files or other GIS / CAD platforms such as DXF/DWG (AutoCAD), DGN (MicroStation), Smallworld, or MapInfo. Enghouse has developed migration tools and proprietary data migration utilities and techniques to efficiently and cost effectively migrate our client's data into the NetWORKS platform. Using these tools Enghouse can capture the physical location of facility data, i.e. cables, poles, manholes, and build the network connectivity.

NetWORKS ISP compliments CopperWORKS with the capability to model all rack mounted copper equipment, distribution frames, and switching equipment located within a central office. The CopperWORKS bi-directional trace (upstream and down stream) can trace a pair from the central office to the customer or from the customer back to the termination point in the central office. A complete pair trace is performed: each splice, terminal, and cross connect, along the pair's path is traced. CopperWORKS and NetWORKS ISP greatly enhance a communication company's ability to manage their entire copper network, inside plant assets, and network capacity.

"Enghouse has delivered a must-have product for any network delivery company. The combination of NetWORKS modularity and feature functionality provides communication companies with a network design and management tool that not only addresses their network management efficiencies, but their budget requirements as well”, says Bud Porter, AM/FM Solutions Manager, ESRI.

NetWORKS is developed with the latest GIS technology from ESRI. Enghouse has developed NetWORKS from the ground up and is designed and optimized specifically for ArcGIS 8.2. “No legacy code exists or fork lifting from earlier ArcInfo 7.x versions was performed. Enghouse started with a clean slate when developing NetWORKS, which significantly contributed to its consistent architecture, scalability, and extensive network design and management functionality”, says Andrew Nellestyn, President, Enghouse Systems Limited. The NetWORKS Communications Data Model developed by Enghouse conforms to the ArcGIS Data Model architecture and is designed to adapt and scale to all types of communication companies and sizes.

About Enghouse Systems
Enghouse Systems Limited (www.enghouse.com) is a wholly owned Canadian software provider and services enterprise. Founded in 1984, Enghouse provides innovative Spatial Information Management (SIM) solutions to a global community of users. With its head office located in Markham, Ontario, Enghouse has and continues to make great strides in the area of application software for the design and management of telecommunication, electric distribution, and gas and pipeline networks

MOORE Resource Systems (www.moorers.com) is an Enghouse company that supplies software and services to the pipeline industry. The company provides information engineering services such as data conversion to the gas and pipeline, telecommunications, electric utility sectors. Enghouse acquired MOORE in April 2002. This strategic acquisition synergistically broadens MOORE 's capability to serve its market sector and expands Enghouse's presence in the Spatial Information Management (SIM) market.

Syntellect (www.syntellect.com) is an Enghouse company providing enterprise voice portal solutions develops and delivers software and hosted services that empower large and mid-size enterprises to become more responsive to customers, employees, suppliers, partners, and investors. Syntellect solutions converge multimedia systems - telephone, email, fax, and web - to allow access to real-time information, self-service applications, and online transactions. Designed to be deployed onsite to leverage existing infrastructure and resources or from Syntellect's hosted services environment, Syntellect solutions form the foundation for creating enterprise-wide voice portals that exploit the power of the Internet and wired and wireless telephony.

For further information contact:

Beth Martin
Enghouse Systems Limited
Tel: +1 (905) 946-3265
e-mail: bmartin@enghouse.com
Web Site: www.enghouse.com

ESRI, ArcInfo, and ArcGIS are trademarks, registered trademarks, or service marks of ESRI in the United States , the European Community, or certain other jurisdictions.